First-hour plan maker
Never write down passwords, card numbers or PINs. This sheet doesn't need them, and there's no place for them.
Keep the sheet somewhere safe. It holds private details, like who you bank with and your phone's IMEI. Give a copy to someone you trust, because a sheet in the same bag as your phone can go missing with it.
Fill in what you know
Everything is optional. Whatever you leave empty prints as a blank line, so you can write it in by hand. Not sure of a number? Use the one on your card or the provider's own website, or pick your country.
You
Someone you trust
Ask them first, and give them a copy. They can make calls while you do something else.
Your mobile network
Choose a number that works from someone else's phone. Some numbers only work from your own network's phone, and those won't help until you have a SIM again.
Your banks and e-wallets
Your phone
The police may ask for these. Find them in Settings, General, About, or see other places to find them.
Other numbers
Nothing is saved unless you print it. What you type stays on this page, on your device, and isn't sent anywhere. When you close this page, it's gone. If you choose to save a PDF from the print screen, treat that file like the paper sheet.
Your sheet
This is what prints. It fills in as you type.
If my iPhone is lost or stolen
Private: keep this somewhere safe. Don't add passwords, card numbers or PINs to this sheet. Numbers change, so check them now and then.
Take a breath. Do these from another phone or a computer, and ask someone to do one while you do another. If you're in danger, call for help first:
Someone who can help:
In the first few minutes
- Mark your iPhone as lost. On another phone or a computer, go to icloud.com/find and sign in with your Apple Account email and password. Your email: . Asked for a code you can't receive? Tap Find Devices instead. Then turn on Mark As Lost. This locks the iPhone with your passcode and suspends Apple Pay cards. If it was stolen, don't add a contact number: Apple warns a thief could use it to trick you. If your iPhone isn't listed, Find My wasn't on and you can't mark it as lost. Carry on with the next steps.
- Call your network and ask them to block your SIM, so nobody else can receive your login codes. Ask how you can get your own codes or a replacement SIM, because your number stops working for you too. Find My may also update less often without mobile data, which is why you mark the iPhone as lost first.
Network name Number to call - Call your banks and e-wallets, and ask them to block your cards and app access. No number here? Use the number on your card or the provider's own website.
Bank or e-wallet Number to call
In the next 10 minutes
- Change your Apple Account password from another Apple device you're signed in on, if the thief may know your passcode. No other Apple device? Try account.apple.com. It may ask for a code sent to the number you've just blocked, and if Stolen Device Protection is on, some changes can't be made on the web. If you can't get in, or your password has stopped working, go to iforgot.apple.com to start account recovery. There's a waiting period. Check that nobody has added a new trusted device.
- Change your email password. Your email can reset almost every other password, so do it straight after your Apple Account.
- Sign the phone out of your other accounts, such as Google and Facebook, from their security settings.
In the next 30 minutes
- Report it to the police. They may ask for your serial number or IMEI.
Police IMEI Serial number - Ask your network about blocking the phone's IMEI, so it can't be used on mobile networks.
- Claim on insurance if you have it. If you have AppleCare+ with Theft and Loss, keep the iPhone in Find My and your Apple Account until your claim is approved.
Insurance
Once you're sure it's gone
Erasing your iPhone is a last resort, because it can't be undone. Do it only when you're sure it's gone, by choosing Erase This Device in Find My. Even then, don't remove it from Find My. That keeps Activation Lock on, which makes it harder to resell.
Please don't
- Don't remove the iPhone from Find My. That takes off Activation Lock, which helps the thief.
- Don't trust a message saying your iPhone was found. Apple says it won't contact you about this. If it asks you to sign in, it's a scam.
- Don't pay anyone who offers to return it, or to track its IMEI.
- Don't go after the phone yourself. If Find My shows where it is, tell the police.
What it can't do
- It doesn't keep anything. To change your plan later, you'll need to fill it in again, so keep your printed copy.
- It can't check your numbers. Try each one, and look it up on the provider's own website.
- It can't lock anything or find your phone. Your bank or e-wallet does the locking, and Apple's Find My tracks the phone.
Already in this situation? Go straight to If your phone goes missing, and pick your country for who to call. Here's how the "your iPhone was found" scam works.