iPhone stolen in Vietnam: who to call
Take a breath, and ask someone to help if you can. We read each number below on an official page on 3 November 2026. Where it's a regulator's or government page rather than the company's own, the note says so. Numbers change, so if one doesn't work, use the official page beside it. Numbers that only work from your own network's phone won't help until you have a SIM again, so look for another way to reach them. Call costs vary.
First steps
- Mark your iPhone as lost at icloud.com/find. Here's the full plan.
- Block your SIM with your network, so nobody else can receive your login codes. Ask how to get your own codes or a replacement SIM.
- Call your banks and e-wallets, and ask them to protect your accounts.
- Report it to the police and ask about blocking the phone.
Emergency numbers
| Who | What to do |
|---|---|
| PoliceCall for a crime or danger | 113 Listed by the US Embassy in Vietnam. We couldn't read it on a Vietnamese government page. Official page |
| FireCall for a fire | 114 Listed by the US Embassy in Vietnam. We couldn't read it on a Vietnamese government page. Official page |
| AmbulanceCall for a serious illness or injury | 115 Listed by the US Embassy in Vietnam. We couldn't read it on a Vietnamese government page. Official page |
Mobile networks
| Who | What to do |
|---|---|
| ViettelCall for help. If you lost a phone with an eSIM, call, then go to a store | 198 18008098 Viettel's eSIM page lists these as its support lines, in Vietnamese. It says that if you lose a phone with an eSIM you should call for help and then go to the nearest store to have the SIM redone. It doesn't give hours, or say if calls are free or work from another network. Official page |
| VinaPhoneReport your phone lost, for an urgent lock | 18001091, then press 1 (urgent lock) +84 912481111 from abroad Hours: 24 hours, every day, on options 1, 2 and 3 Free for VinaPhone and VNPT numbers. The page doesn't say if calls from other networks are free. For help from abroad it gives +84 912481111, free for VinaPhone subscribers. The page is in Vietnamese. Official page |
Banks
| Who | What to do |
|---|---|
| VietcombankCall customer care | 1900 545413 This is the customer care number on the bank's contact page. The page we could read doesn't give hours, an overseas number or lost-card steps. Official page |
| BIDVLock your card, or report an emergency | 19009247 +84 24 22200588 from abroad Hours: 24 hours, every day On the phone menu, press 2 for English, then 1 for Cards, then 1 for Lock card. Official page |
| TechcombankLock your card | 1800 588 822 (free in Vietnam) 024 3944 6699 (charged) +84 24 3944 6699 from abroad Hours: The page says 24/7, but also lists Monday to Friday 8am to 5pm and Saturday 8am to 12pm Try the phone at any hour, and use the app if nobody answers. Official page |
E-wallets and payment apps
| Who | What to do |
|---|---|
| MoMoLock your MoMo wallet | 1900 54 54 41, then press 1 (urgent lock) Then press 1 to lock the number you are calling from, or 2 to lock another number Hours: The page header says 24/7, but its contact section lists weekdays only, 9:00 to 11:30 and 13:00 to 16:30 The call costs 1,000 VND a minute. If you still have the SIM, put it in another phone and log in to MoMo: the old phone logs out, and MoMo's automated system calls you with a code. Official page |
| ZaloPayCall customer care | 1900 545 436 The call costs 1,000 VND a minute. The page doesn't say this line locks accounts after a lost phone, and gives no hours. Official page |
Report it to the police
If you are not in danger, go to the nearest local police station to report the theft. Take your passport or ID, and your phone's IMEI if you have it. We did not find an official English page on how to report a stolen phone, or a non-emergency police number, so none are listed. The national tourism site warns that bag and phone snatching from passing motorbikes is the main worry in big cities.
Block the phone
We did not find an official service in Vietnam that lets you block a stolen phone's IMEI. Ask your network to bar the SIM. Lock the phone with Find My.
Not checked yet
We couldn't read these on an official page, so we don't list numbers for them. Check with them directly.
- MobiFone
- Other Vietnamese banks, such as VietinBank and Agribank
- Vietnam police non-emergency number
Please don't
- Don't remove the iPhone from Find My. That takes off Activation Lock.
- Don't go after the phone yourself. If Find My shows where it is, tell the police.
- Don't trust a message saying your iPhone was found. Here's how that scam works.
How FirstHour helps
Plan B gets you ready before anything happens. FirstHour's built-in provider lists cover the Philippines and the US for now. In Vietnam, you get the general first-hour steps, and you can add your own providers and numbers. Send your plan to someone you trust or print it. FirstHour can't lock your accounts or find your phone for you.