iPhone stolen in Spain: who to call
Take a breath, and ask someone to help if you can. We read each number below on an official page on 2 November 2026. Where it's a regulator's or government page rather than the company's own, the note says so. Numbers change, so if one doesn't work, use the official page beside it. Numbers that only work from your own network's phone won't help until you have a SIM again, so look for another way to reach them. Call costs vary.
First steps
- Mark your iPhone as lost at icloud.com/find. Here's the full plan.
- Block your SIM with your network, so nobody else can receive your login codes. Ask how to get your own codes or a replacement SIM.
- Call your banks and e-wallets, and ask them to protect your accounts.
- Report it to the police and ask about blocking the phone.
Emergency numbers
| Who | What to do |
|---|---|
| Emergency servicesReport a crime happening right now | 112 The National Police name this number, along with 091, for crimes in progress. Official page |
| National Police (Policía Nacional)Report a crime happening right now | 091 Official page |
| Guardia CivilEmergencies | 062 Hours: 24 hours, every day Official page |
Mobile networks
| Who | What to do |
|---|---|
| MovistarBlock your SIM and phone | Use their official help page. We couldn't read Movistar's page today, so no number is listed here. Please use this official link. Official page |
| OrangeBlock your SIM | 1470 for personal customers, free from any Spanish network 1471 for business customers, free from any Spanish network +34 656 001 470 for personal customers, from abroad or a non-Orange line +34 656 001 471 for business customers, from abroad or a non-Orange line WhatsApp 653 85 00 85 You can also block it in Mi Orange: Productos, Gestionar SIM, Gestiona tu SIM, choose the SIM, Bloquear SIM. Calls from abroad cost whatever your local network charges. A phone block by IMEI covers all Spanish networks and can take more than 2 months to apply or undo, so Orange suggests being sure the phone is gone first. Official page |
| VodafoneBlock your phone and SIM | 22123 if you are a Vodafone customer 912 222 123 if you are not a Vodafone customer Vodafone doesn't say whether 22123 works from another network's phone. You can also restrict the line yourself in Mi Vodafone, in the line settings for that mobile line, which blocks the SIM for free. To block the phone by IMEI, email denunciarobo@vodafone.es with your stamped police report showing the IMEI, brand and model, plus your ID. Vodafone replies within 24 hours and blocks within 48 hours of confirming. Official page |
| DIGIBlock your SIM or eSIM | 1200 from a DIGI line (free) 919 120 120 from another network You can also use Mi DIGI at midigi.digimobil.es: Servicios, then block the line. This number comes from DIGI's eSIM page. We couldn't confirm how to block the phone itself by IMEI. Official page |
Banks
| Who | What to do |
|---|---|
| SantanderBlock a lost or stolen card | 900 811 381 (free) Hours: 24 hours You can also block the card in the app or online banking. No number for calling from abroad is listed. Official page |
| Santander fraud lineReport fraud, or an emergency with your cards or codes | 915 123 123 Hours: 24 hours, every day Official page |
| CaixaBankReport a stolen phone, so they can block online banking or your cards | +34 93 887 25 25 900 40 40 90 Hours: 24 hours Afterwards, sign in to CaixaBankNow on another device, remove the lost phone, and turn off its signature in the app. Official page |
| UnicajaBlock a lost or stolen card | 952 076 260 900 101 678 Hours: 24 hours, every day Official page |
| Unicaja fraud serviceReport fraud | 952 250 023 Hours: 24 hours, every day Official page |
| INGBlock a lost or stolen card | Use their official help page. In your Área Clientes, press Configurar on the card, then choose the option to block it for theft or loss. Switching a card off is not the same as blocking it. We couldn't confirm a phone number today. Official page |
| BBVABlock a lost or stolen card | Use their official help page. We couldn't read BBVA's page today, so no number is listed here. Please use this official link or the number on your card. Official page |
| Banco SabadellBlock a lost or stolen card | Use their official help page. We couldn't read Sabadell's page today, so no number is listed here. Please use this official link or the number on your card. Official page |
| BankinterBlock a lost or stolen card | Use their official help page. We couldn't read Bankinter's page today, so no number is listed here. Please use this official link or the number on your card. Official page |
E-wallets and payment apps
| Who | What to do |
|---|---|
| BizumAsk your bank to protect your Bizum | Use their official help page. Bizum's contact page sends you to your bank, which provides the service. It doesn't cover lost or stolen phones, so raise it when you call your bank. Official page |
Report it to the police
If nobody is in danger, you can report the theft at a police station or start online. Online reports are only for thefts without violence or threats, where you don't know who did it and there are no known witnesses. Keep your receipt, because an insurer may ask for it.
| Who | What to do |
|---|---|
| National Police online reportsStart a theft report online | Use their official help page. You must then sign it in person at the station you chose, within 72 hours. Without that signature the report has no legal value. It can't be used if there was violence or intimidation, if you know who did it, if there are known witnesses, or if the person reporting is a minor. Official page |
| Guardia Civil online reportsReport a theft online, or ask whether you can | 900 101 062 for general information (free) Needs an electronic signature, so it won't suit everyone. It covers thefts without violence and doesn't need a later visit. For anything else, go to your nearest Guardia Civil post. Official page |
Block the phone
We found no national service you can use yourself. You ask your own network to block the phone by its IMEI (its 15-digit serial number), and usually you need your police report too. Orange says the block covers all Spanish networks. Blocking the SIM and blocking the phone are separate requests, so ask for both. Blocking the SIM may stop location tracking from working.
Report fraud or identity theft
INCIBE, Spain's national cybersecurity institute, runs a free and confidential advice line. We could not confirm a national card-protection or credit-freeze service, so for cards call your bank directly.
| Who | What to do |
|---|---|
| INCIBE cybersecurity help lineGet advice after a theft, fraud or stolen account | 017 WhatsApp 900 116 117 Hours: 8:00 to 23:00, every day Also on Telegram as @INCIBE017. Free and confidential. No number for calling from abroad is listed. Official page |
Not checked yet
We couldn't read these on an official page, so we don't list numbers for them. Check with them directly.
- Movistar lost or stolen line
- Yoigo lost or stolen line
- DIGI phone block by IMEI
- BBVA card and fraud lines
- Banco Sabadell card lines
- Bankinter card lines
- ING phone line
- National Police phone report line
- Spanish Data Protection Agency (AEPD) identity theft advice
Please don't
- Don't remove the iPhone from Find My. That takes off Activation Lock.
- Don't go after the phone yourself. If Find My shows where it is, tell the police.
- Don't trust a message saying your iPhone was found. Here's how that scam works.
How FirstHour helps
Plan B gets you ready before anything happens. FirstHour's built-in provider lists cover the Philippines and the US for now. In Spain, you get the general first-hour steps, and you can add your own providers and numbers. Send your plan to someone you trust or print it. FirstHour can't lock your accounts or find your phone for you.