iPhone stolen in Saudi Arabia: who to call
Take a breath, and ask someone to help if you can. We read each number below on an official page on 3 November 2026. Where it's a regulator's or government page rather than the company's own, the note says so. Numbers change, so if one doesn't work, use the official page beside it. Numbers that only work from your own network's phone won't help until you have a SIM again, so look for another way to reach them. Call costs vary.
First steps
- Mark your iPhone as lost at icloud.com/find. Here's the full plan.
- Block your SIM with your network, so nobody else can receive your login codes. Ask how to get your own codes or a replacement SIM.
- Call your banks and e-wallets, and ask them to protect your accounts.
- Report it to the police and ask about blocking the phone.
Emergency numbers
| Who | What to do |
|---|---|
| PoliceCall for a crime, or if you are in danger | 999 911 Visit Saudi's guide lists 999 as Saudi Police. It lists 911 as the police number in Riyadh, Makkah and the Eastern provinces. Official page |
| AmbulanceCall for a serious illness or injury | 997 Official page |
| Civil defenceCall for a fire | 998 Official page |
| TrafficCall about a road accident | 993 Official page |
| Health servicesAsk for health help | 937 Official page |
Mobile networks
| Who | What to do |
|---|---|
| stcCall customer care, and ask what to do about a lost SIM | 900 The page says to call 900 for the customer care call centre. It doesn't mention lost SIMs, hours, or if 900 works from other networks or from abroad. Official page |
| ZainCall customer service, and ask to suspend your line | 959 from a Zain line +966590000959 from other networks (0590000959 inside Saudi Arabia) The page gives no hours. Zain's FAQ says a replacement SIM costs 35 SAR at a Zain outlet. Official page |
Banks
| Who | What to do |
|---|---|
| Riyad BankBlock a lost or stolen card | 920002470 +966 920002470 from abroad Hours: 24 hours, every day Another Riyad Bank page lists 920002407 for lost cards. The contact page gives 920002470, so check the number on your card if one doesn't connect. Official page |
Report it to the police
If you are not in danger, report the theft at the nearest police station. The Saudi national portal refused our connection, so we could not read the official reporting pages and list no non-emergency number or online option.
Block the phone
We could not confirm a national block for stolen phones in Saudi Arabia. Zain says its device-lock service works through a store visit. You need your phone's IMEI, proof you own it, and a signed declaration, and your Zain number must have been used on the phone in the last month. We could not read Mobily's or stc's pages on this, and the regulator's pages gave nothing on it, so we can't say if any block works on other networks. Suspend your SIM, and lock the phone with Find My.
| Who | What to do |
|---|---|
| Zain device lockAsk for a lost or stolen phone to be locked | Use their official help page. Visit a Zain flagship store with the phone's 15-digit IMEI, proof of ownership such as the purchase invoice and warranty card from an official dealer, and fill in a device lock declaration. The page doesn't say what the lock covers, or give a fee. Official page |
Not checked yet
We couldn't read these on an official page, so we don't list numbers for them. Check with them directly.
- Mobily
- Saudi National Bank (SNB)
- National emergency numbers page
- stc pay and other wallets
- Telecoms regulator (CST)
- Al Rajhi Bank
Please don't
- Don't remove the iPhone from Find My. That takes off Activation Lock.
- Don't go after the phone yourself. If Find My shows where it is, tell the police.
- Don't trust a message saying your iPhone was found. Here's how that scam works.
How FirstHour helps
Plan B gets you ready before anything happens. FirstHour's built-in provider lists cover the Philippines and the US for now. In Saudi Arabia, you get the general first-hour steps, and you can add your own providers and numbers. Send your plan to someone you trust or print it. FirstHour can't lock your accounts or find your phone for you.