Who to call / Philippines

iPhone stolen in the Philippines: who to call

Updated 30 October 2026 · By the FirstHour team

Short answerFrom another phone or a computer, mark your iPhone as lost at icloud.com/find. Then block your SIM with your network, and call your bank. If you're in danger, call 911 first.

Take a breath, and ask someone to help if you can. We read each number below on an official page on 30 October 2026. Where it's a regulator's or government page rather than the company's own, the note says so. Numbers change, so if one doesn't work, use the official page beside it. Numbers that only work from your own network's phone won't help until you have a SIM again, so look for another way to reach them. Call costs vary.

First steps

  1. Mark your iPhone as lost at icloud.com/find. Here's the full plan.
  2. Block your SIM with your network, so nobody else can receive your login codes. Ask how to get your own codes or a replacement SIM.
  3. Call your banks and e-wallets, and ask them to protect your accounts.
  4. Report it to the police and ask about blocking the phone.

Emergency numbers

WhoWhat to do
Unified 911Police, fire or medical emergency
911
Hours: 24/7, free
Official page

Mobile networks

WhoWhat to do
Globe / TMBlock your SIM
Postpaid: call 211 from a Globe number
Postpaid: Messenger m.me/globeph, Report Lost Phone
Prepaid and TM: go to a Globe store with one government ID to have the SIM barred.
Official page
Smart / TNTReport the phone lost or stolen
*888 from a Smart number
(02) 8888-1111 by landline
You can also message Smart on Facebook or @SmartCares on X. For postpaid, outgoing calls are barred when you report, and incoming ones if you ask.
Official page
DITODisconnect your line
186 from a DITO number
customerservice@dito.ph
Some DITO pages also list 185.
Official page

Banks

WhoWhat to do
BDOBlock your cards and online banking
(+632) 8888-0000
(IAC)+800-8-CALLBDO (2255-236) from abroad
Official page
BPIBlock your cards and online banking
889-10000 (Metro Manila)
1-800-188-89100 (PLDT toll-free)
+632 889-10000 (mobile or abroad)
Hours: 24 hours
Or in the BPI app: More, Card Control, Permanently block card.
Official page
MetrobankBlock your cards and online banking
(02) 88-700-700
1-800-1888-5775 (PLDT toll-free)
(IAC)+800-8700-0707 from abroad
Premium cards: (02) 88-700-707.
Official page
LandbankBlock your cards and online banking
(+632) 8-405-7000
1-800-10-405-7000 (PLDT toll-free)
Hours: 24/7
Official page
UnionBankBlock your cards and online banking
(+632) 8841-8600
1-800-1888-2277 (PLDT toll-free)
(IAC) +800-8277-2273 from abroad
Hours: 24 hours
Official page
Security BankBlock your cards and online banking
(+632) 8887-9188
Official page
RCBCReport the stolen phone and block your cards
(02) 8877-7222
1-800-10000-7222 (PLDT toll-free)
(IAC) +800-8888-7222 from abroad
Credit cards: (02) 8888-1888
Hours: 24/7
Official page
PNBBlock your cards and online banking
Debit/ATM card: 8573-8888
Credit card: 8818-9818
Credit card toll-free: 1-800-10-818-9-818
Official page
China BankBlock your cards and online banking
(632) 888-55-888
1-800-1888-5888 (PLDT toll-free)
Hours: 24/7
Official page
EastWestBlock your cards and online banking
(632) 8888-1700
1-800-1888-8600 (toll-free)
From the US: 1-866-828-6296
Hours: 24 hours
Official page
GoTyme BankBlock your account and card
#468888 (#GO8888)
Hours: 24/7
Or the in-app chat, or help@gotyme.com.ph.
Official page

E-wallets and payment apps

WhoWhat to do
GCashBlock your GCash account
2882 from Globe or TM
(02) 7213-9999 from a Globe landline
From other networks: Call via Internet, on GCash's contact page
Hours: 24/7 for lost or stolen phones
On a spare or friend's phone, in the GCash app: Help Center, Lost SIM/Phone, Chat with Gigi. GCash says it blocks the account within 4 hours.
Official page
MayaBlock your Maya account and card
+632 8845 7788
1800 1084 57788 (toll-free from a PLDT landline)
*788 (free from Smart)
Hours: 8 AM to 7 PM daily; after hours for emergencies like a stolen phone
Official page
ShopeePayChange your Shopee password
Use their official help page.
Shopee lists no hotline for this. Log in to shopee.ph on a computer and change your password. If someone can get your login codes, contact Shopee Customer Service.
Official page

Report it to the police

Get a police blotter or report, and bring your IMEI. If money or accounts were taken, you can also contact the PNP Anti-Cybercrime Group or the NBI Cybercrime Division.

WhoWhat to do
PNP Anti-Cybercrime GroupReport cybercrime
(02) 8723-0401 local 7490
0956-351-1391
0961-839-1872
0968-878-3561
These reach the Cyber Response Unit. Email: cyberresponse2021@gmail.com. For money taken, ask for the Cyber Financial Crime Unit: local 7492, or 0961-647-7500. The page also lists regional units.
Official page

Block the phone

To stop the phone working on Philippine mobile networks, ask the National Telecommunications Commission (NTC). Its page has an online form. If you bought it from Globe, you can ask Globe. Expect to need a notarized Affidavit of Ownership and Loss with Undertaking, a copy of your ID, and proof the phone is yours: a receipt, the box or a seller's certificate of purchase. Without those, the NTC's form accepts an affidavit, with a police blotter if available. Smart says you need a police report.

WhoWhat to do
National Telecommunications Commission (NTC)Block the phone's IMEI, using the form on the NTC's page
1682
+63 2 8920 4464
+63 2 8926 7722
+63 2 8921 3251
Hours: 1682: 24 hours. The other numbers: 8:00 am to 5:00 pm, Monday to Friday
The NTC's consumer hotlines, shown on its lost and stolen phone page. The page doesn't say whether they take blocking requests. Email: consumer@ntc.gov.ph.
Official page
National Telecommunications Commission (NTC)Block the phone's IMEI
0919-299 9999
This is the number on Smart's page. We didn't see it on the NTC's own page.
Official page

Not checked yet

We couldn't read these on an official page, so we don't list numbers for them. Check with them directly.

Please don't

How FirstHour helps

Plan B gets you ready before anything happens. With Plan B, you tick your own providers ahead of time, and only those appear in your first-hour plan. Send your plan to someone you trust or print it. FirstHour can't lock your accounts or find your phone for you.

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