iPhone stolen in Mexico: who to call
Take a breath, and ask someone to help if you can. We read each number below on an official page on 3 November 2026. Where it's a regulator's or government page rather than the company's own, the note says so. Numbers change, so if one doesn't work, use the official page beside it. Numbers that only work from your own network's phone won't help until you have a SIM again, so look for another way to reach them. Call costs vary.
First steps
- Mark your iPhone as lost at icloud.com/find. Here's the full plan.
- Block your SIM with your network, so nobody else can receive your login codes. Ask how to get your own codes or a replacement SIM.
- Call your banks and e-wallets, and ask them to protect your accounts.
- Report it to the police and ask about blocking the phone.
Emergency numbers
| Who | What to do |
|---|---|
| National emergency numberEmergencies, including threats to life, accidents and security | 911 Official page |
Mobile networks
| Who | What to do |
|---|---|
| TelcelBlock your line and phone | *264 from an Amigo (prepaid) Telcel line *111 from a Plan de Renta (contract) Telcel line *500 from within Mexico +52 55 2581 3300 from abroad These come from the regulator's list, now marked as an archive page, because Telcel's own site wouldn't open for us. The list doesn't say which phones *500 works from, and the first two need a Telcel line. Official page |
| MovistarReport a stolen or lost phone | *611 from a Movistar phone 800 888 8366 from any phone Press # and enter the 10-digit number you're reporting. Have the IMEI ready; it's on your purchase invoice. Movistar lists customer service as Monday to Friday 9:00 to 21:00 and Saturday 10:00 to 16:00, and doesn't say whether this line has different hours. Official page |
| AT&TBlock your line and phone | Use their official help page. Use AT&T Mexico's official page for its current lost-phone steps. Official page |
| UnefonBlock your line and phone | *611 from a Unefon phone 800 333 06 11 from any phone 800 55 90 687 from the U.S. These are the customer service numbers on Unefon's own page. The page doesn't mention lost or stolen phones, so we can't confirm a dedicated theft option. *611 needs a Unefon phone. Official page |
Banks
| Who | What to do |
|---|---|
| BBVAReport a lost or stolen card | 55 5226 2663 in the Mexico City area 800 226 2663 in the rest of Mexico (free) 1 800 847 2911 from the USA and Canada (Visa assistance) (410) 581 0120 from the rest of the world, as a collect call (Visa assistance) Hours: 24 hours, every day, for the two Mexican numbers For a credit card, choose option 1 in the phone menu. In the app, open Emergencias from the top-right menu, then the cards section, then Robo y extravío. Official page |
| HSBCReport a lost or stolen card | 55 5721 3390 for HSBC customers, or +52 55 5721 3390 from abroad 55 5721 3466 for Advance customers, or +52 55 5721 3466 from abroad 55 5721 3389 for Premier customers, or +52 55 5721 3389 from abroad 55 5721 3366 for Fusion and business banking customers, or +52 55 5721 3366 from abroad 55 5721 3150 for corporate customers, or +52 55 5721 3150 from abroad Hours: 24 hours, all year When the system asks, press the asterisk (*). You can also block and unblock cards in the HSBC México app. Official page |
| ScotiabankReport a lost or stolen card, or block your account and app after a stolen phone | 55 5728 1900 Hours: 24 hours, every day, for reporting lost or stolen cards No number for calling from abroad is listed. Official page |
| BanamexGeneral help line (not a dedicated lost-card line) | 55 1226 2639 for personal customers, from anywhere in Mexico Not a 24-hour line, and Banamex's pages show differing hours. For a lost or stolen card, Banamex says to block it right away in App Banamex or BancaNet, then call the number on the back of your card. Official page |
| InbursaGeneral help line (not a dedicated lost-card line) | 55 5447 8000 800 90 90000 WhatsApp +52 55 5447 8000 You can cancel a lost or stolen card straight away in the Inbursa Móvil app. Hours aren't listed. Official page |
| SantanderReport a lost or stolen card | Use their official help page. We couldn't read Santander's page today, so no number is listed here. Please use this official link or the number on your card. Official page |
| BanorteReport a lost or stolen card | Use their official help page. Banorte's site didn't load for us today, so no number is listed here. Please use this official link or the number on your card. Official page |
| Banco AztecaReport a lost or stolen card | Use their official help page. Banco Azteca's page showed only a title when we opened it, so no number is listed here. Please use this official link or the number on your card. Official page |
E-wallets and payment apps
| Who | What to do |
|---|---|
| Mercado PagoSecure your account after a lost or stolen phone | Use their official help page. We couldn't read Mercado Pago's page today, so its steps aren't repeated here. Please use this official link from another device. Official page |
Report it to the police
Report the theft to the Ministerio Público (the public prosecutor's office) at your nearest agency; some places also let you do this online. Reporting to the police does not tell your network, and telling your network does not tell the police, so you need to do both.
| Who | What to do |
|---|---|
| Guardia Nacional citizen lineMake a report, or get guidance if you're a victim of online crime | 088 The government says reports to this line are confidential. Official page |
| Anonymous crime reportsReport something anonymously for investigation | 089 This is for tip-offs, not for a theft report that you need for your bank or insurer. Official page |
Block the phone
There is no single national number. You report the theft to your own network, giving your line number and IMEI (the phone's 15-digit serial number), and the network must suspend the service and block the phone. Networks are required to share these reports, so the phone shouldn't work with another company either.
| Who | What to do |
|---|---|
| Telecoms regulator IMEI check (CRT)Check whether a phone is reported as stolen or lost | Use their official help page. This only checks a phone, it doesn't block one. It works only from within Mexico, is free, and allows two checks a day. Official page |
| LocatelAsk about blocking your phone by IMEI | 55 56 58 11 11 Listed in a 2023 article by Condusef, the national financial consumer agency. This may only serve Mexico City, and we couldn't open the city's own page to check, so call your network first. Official page |
Report fraud or identity theft
Condusef is the national agency that protects people using banks and financial services. If someone misused your identity or got into your banking app, it can help you make a claim and advise you on reporting it to the Ministerio Público.
| Who | What to do |
|---|---|
| CondusefGet help after fraud, identity theft or a compromised banking app | 55 53 400 999 You can also email asesoria@condusef.gob.mx. Official page |
Not checked yet
We couldn't read these on an official page, so we don't list numbers for them. Check with them directly.
- Telcel's own lost or stolen page
- AT&T's own lost or stolen page
- National regulator's current page (CRT)
- Santander card line
- Banorte card line
- Banco Azteca card line
- Mercado Pago steps
- Buró de Crédito credit-report block
- Mexico City phone-blocking service
Please don't
- Don't remove the iPhone from Find My. That takes off Activation Lock.
- Don't go after the phone yourself. If Find My shows where it is, tell the police.
- Don't trust a message saying your iPhone was found. Here's how that scam works.
How FirstHour helps
Plan B gets you ready before anything happens. FirstHour's built-in provider lists cover the Philippines and the US for now. In Mexico, you get the general first-hour steps, and you can add your own providers and numbers. Send your plan to someone you trust or print it. FirstHour can't lock your accounts or find your phone for you.