iPhone stolen in Japan: who to call

Updated 3 November 2026 · By the FirstHour team

Short answerFrom another phone or a computer, mark your iPhone as lost at icloud.com/find. Then block your SIM with your network, and call your bank. If you're in danger, call 110 first.

Take a breath, and ask someone to help if you can. We read each number below on an official page on 3 November 2026. Where it's a regulator's or government page rather than the company's own, the note says so. Numbers change, so if one doesn't work, use the official page beside it. Numbers that only work from your own network's phone won't help until you have a SIM again, so look for another way to reach them. Call costs vary.

First steps

Mark your iPhone as lost at icloud.com/find. Here's the full plan.
Block your SIM with your network, so nobody else can receive your login codes. Ask how to get your own codes or a replacement SIM.
Call your banks and e-wallets, and ask them to protect your accounts.
Report it to the police and ask about blocking the phone.

Emergency numbers

Who	What to do
PoliceCall for a crime or traffic accident	110 Official page
Fire and ambulanceCall for a fire, or serious illness or injury	119 Official page
Japan Visitor HotlineHelp for visitors, in English, Chinese or Korean	050-3816-2787 Hours: 24 hours, every day Run by the Japan National Tourism Organization. Official page

Mobile networks

Who	What to do
docomoSuspend your line	0120-524-360 from any other phone (may not connect from some IP phones) 15712 from a docomo phone Hours: 24 hours Japanese only, and free. Have your phone number and 4-digit network PIN ready. For English, Portuguese, Chinese or Spanish, call 0120-005-250 from a landline or 15770 from a docomo phone (9am to 8pm). From abroad, docomo's general inquiries line is +81-3-6832-6600 (9am to 8pm Japan time, Japanese, charges apply from a landline). Monthly charges continue during suspension. Official page
auSuspend your line	0077-7-113 from a mobile or landline (free) 0120-925-314 if that doesn't work (not from IP phones) Hours: 24 hours, every day Also online by logging in to My au. The phone desk may ask for your 4-digit PIN. Monthly charges continue during suspension. The page doesn't say if these numbers work from abroad. Replacement cover requires a lost-item report from the police. Official page
SoftBankReport your phone lost or stolen, or suspend online	113 from a SoftBank phone (free) 0800-919-0113 from a landline (free) +81-92-687-0025 from abroad (free from a SoftBank phone; charges apply from others) Hours: 24 hours In Japan, you can also suspend your line online by logging in to My SoftBank. SoftBank's lost-phone page describes this lost and broken phone desk as open 24 hours, but its contact page lists 10am to 7pm and says hours vary by menu, so the line may be closed at night. SoftBank's general line is 0800-919-0157 from a landline, 10am to 7pm. Official page
Rakuten MobileSuspend your line	0800-600-0500 (free; account holder only) Hours: 24 hours, every day You can also suspend it yourself by logging in to my Rakuten Mobile on another device. Charges continue during suspension. Official page
povoSuspend your line through chat	Use their official help page. In the chat's question section, choose SIM card loss or theft, then emergency suspension. When you contact povo about the loss itself, it will ask for the police report's details: where you reported it, the date and the receipt number. Official page

Banks

Who	What to do
MUFG BankReport a lost or stolen cash card or passbook	0120-544-565 03-5637-0875 (paid) Hours: 24 hours, every day, except the second Saturday of each month from 9pm to 6:40am the next morning Official page
Japan Post Bank (Yucho)Report a lost or stolen card or passbook	0120-794-889 (toll-free) 045-279-6201 from abroad (charges apply; 24 hours, every day) Reporting stops transactions on that card or passbook. A replacement costs 1,100 yen. Official page
Visa cardsReport a lost Visa card from abroad	+1 303 967 1096 (ask for a collect call) Hours: 24 hours, every day If you are in Japan, Visa says to contact the company that issued your card. Official page
Sumitomo Mitsui Banking Corporation (SMBC)Report a lost or stolen cash card or passbook	0120-956-999 (free, also from mobile phones) 03-4330-8668 (paid) if the free number doesn't work, such as from abroad, on weekdays 9am to 5pm 03-6847-0298 (paid) if the free number doesn't work, at other times Hours: 24 hours, every day, for the free number The page says the weekday 9am to 5pm number doesn't apply from 31 December to 3 January or on 3 to 5 May. If you can log in to SMBC Direct, the page lets you suspend many items online. Stand-alone credit cards and debit cards have their own desks, so check the page for yours. Official page
Mizuho BankReport a lost card	Use their official help page. We could not read this bank's pages, so no number is given. Look in your banking app or on a bank statement. Official page
Resona BankReport a lost card	Use their official help page. We could not read this bank's pages, so no number is given. Look in your banking app or on a bank statement. Official page
Rakuten BankReport a lost card	Use their official help page. We could not read this bank's pages, so no number is given. Look in your banking app or on a bank statement. Official page

E-wallets and payment apps

Who	What to do
PayPayAsk them to suspend PayPay after losing your phone	0120-990-633 +81 50-3652-3923 from abroad (you pay for the call; Japanese only) Hours: 24 hours, every day Have the phone number registered with PayPay ready. PayPay reviews each request before suspending the account. Official page
Rakuten PaySee the lost phone link in the menu	Use their official help page. The guide's menu has a link for people who have lost their phone. We could not read the steps behind it. Official page

Report it to the police

Call 110 if you have just been the victim of a crime or are in danger. Otherwise, make a lost-item report at the nearest police station or police box (koban), and keep the receipt number, because your mobile network may ask for it.

Who	What to do
Police advice lineNon-urgent police advice	#9110 Hours: Varies by area. In Aichi: weekdays, 9am to 5pm, closed on holidays This connects you to your local prefectural police. It isn't for emergencies. Official page
Tokyo Metropolitan PoliceNon-urgent police advice in Tokyo	#9110 from within Tokyo 03-3501-0110 0570-550-142 for lost property (weekdays, 8:30am to 5:15pm) Official page
Lost-item reportHow to make the report	Use their official help page. Go to the nearest police station or koban. You can also report online through the National Police Agency website, but that can take time, so go in person if it's urgent. This guidance is from Kagawa Prefectural Police. Official page

Block the phone

We did not find a national service in Japan that you can use yourself to block a stolen phone's IMEI. Call your mobile network to suspend your line, and ask what they can do about the phone itself. Suspending the line doesn't usually stop your monthly charges.

Report fraud or identity theft

Report cyber crime to the police online, and use the consumer hotline for help with a consumer problem. If your phone holds a My Number certificate, suspend it too. We did not find a single service that cancels all your cards at once, so contact each card company.

Who	What to do
Police cyber crime reportReport cyber crime online	Use their official help page. Use the e-Gov online service and choose your prefecture and police station. Report threats to someone's life to your nearest police station, or call 110 if urgent. Official page
Consumer HotlineFind your local consumer advice centre	188 Official page
My Number card and smartphone certificateSuspend your My Number card or the certificate on your phone	0120-95-0178 (toll-free): choose option 2 0570-783-578 (paid) 050-3818-1250 (paid; for IP phones) 0120-0178-27 for other languages (0570-064-738 is the paid backup) Hours: Suspensions: 24 hours, every day Other questions have shorter hours. Some of the foreign language lines run 8:30am to 8pm, and others 9am to 6pm. The page doesn't say if these numbers work from abroad. Official page

Not checked yet

We couldn't read these on an official page, so we don't list numbers for them. Check with them directly.

Please don't

Don't remove the iPhone from Find My. That takes off Activation Lock.
Don't go after the phone yourself. If Find My shows where it is, tell the police.
Don't trust a message saying your iPhone was found. Here's how that scam works.

How FirstHour helps

Plan B gets you ready before anything happens. FirstHour's built-in provider lists cover the Philippines and the US for now. In Japan, you get the general first-hour steps, and you can add your own providers and numbers. Send your plan to someone you trust or print it. FirstHour can't lock your accounts or find your phone for you.