iPhone stolen in Indonesia: who to call
Take a breath, and ask someone to help if you can. We read each number below on an official page on 2 November 2026. Where it's a regulator's or government page rather than the company's own, the note says so. Numbers change, so if one doesn't work, use the official page beside it. Numbers that only work from your own network's phone won't help until you have a SIM again, so look for another way to reach them. Call costs vary.
First steps
- Mark your iPhone as lost at icloud.com/find. Here's the full plan.
- Block your SIM with your network, so nobody else can receive your login codes. Ask how to get your own codes or a replacement SIM.
- Call your banks and e-wallets, and ask them to protect your accounts.
- Report it to the police and ask about blocking the phone.
Emergency numbers
| Who | What to do |
|---|---|
| General emergencyCall if you or someone else is in danger | 112 These numbers come from a Yogyakarta regional government list, because the national 112 page was down when we checked. They may not work the same way everywhere. Official page |
| PoliceCall the police | 110 Official page |
| AmbulanceCall an ambulance | 118 Official page |
| Fire serviceCall the fire service | 113 Official page |
Mobile networks
| Who | What to do |
|---|---|
| TelkomselGeneral call centre: ask them to block your number | 188 (free on Halo and Diamond, Rp300 on SIMPATI) +62 8110 000 333 from abroad (free) The page lists no number for calling from another network, and doesn't set out lost-phone steps. For a replacement SIM, go to a GraPARI shop with your e-KTP. If the number is linked to banking, you must go to a GraPARI shop and bring extra ID. Official page |
| XLGet a replacement SIM at an XL Center | Use their official help page. The help page offers XL Center shops and a live chat with Maya. It lists no phone number. Official page |
| AXISGet help at an XL Center | Use their official help page. The help page offers XL Center shops and an online chat with Maya. It lists no phone number. Official page |
| Indosat Ooredoo Hutchison (IM3 and Tri)Block your SIM | Use their official help page. We could not read this company's help pages, so no number is given. Official page |
Banks
| Who | What to do |
|---|---|
| BCAGeneral line (Halo BCA): ask them to block your card | 1500888 This is the bank's general line, not a dedicated lost card line. BCA also lists WhatsApp on +62 811 1500 998. The page lists no number for calling from abroad. Official page |
| Bank MandiriGeneral line (Mandiri Call): ask them to block your card | 14000 This is the bank's general line. Mandiri also lists WhatsApp on 0811-8414-000. Its online blocking form blocks all your active cards. You stay responsible for transactions made before the block. Official page |
| CIMB NiagaAsk OCTO support: ask them to block your card | WhatsApp +62 811-9781-4041 WhatsApp +62 811-1500-800 for Preferred and Private customers Hours: 24 hours CIMB Niaga says its 14041 phone line moved to Ask OCTO from 1 July 2026, so you'll need WhatsApp or the OCTO app on another phone. The page we could read doesn't set out lost card steps. Official page |
| OCBC IndonesiaGeneral line (Tanya OCBC): ask them to block your card | 1500-999 +62-21-2650-6300 from abroad Hours: 24 hours for individual customers This is the bank's general line, not a dedicated lost card line. Official page |
| Visa cardsReport a lost Visa card | +1-303-967-1096 (ask a local operator to make it a collect call) Visa's page has a country list with free numbers, but we could not see the one for Indonesia. This number is for when those don't work. Official page |
| BRIBlock your card | Use their official help page. We could not read this bank's pages, so no number is given. Look in your banking app or on a bank statement. Official page |
| BNIBlock your card | Use their official help page. We could not read this bank's pages, so no number is given. Look in your banking app or on a bank statement. Official page |
| Bank Syariah Indonesia (BSI)Block your card | Use their official help page. We could not read this bank's pages, so no number is given. Look in your banking app or on a bank statement. Official page |
E-wallets and payment apps
| Who | What to do |
|---|---|
| OVOTell them your phone is lost | 1 500 696 Hours: 24 hours, 7 days a week You can also email cs@ovo.id. Official page |
| GoPayGeneral call centre: ask them to protect your account | 1500729 You can also email customerservice@gopay.co.id. The page doesn't set out lost-phone steps. GoPay warns about scammers pretending to be GoPay on WhatsApp. Official page |
| LinkAjaGeneral customer centre: ask them to protect your account | 021-80602109 The page also offers live chat. It doesn't set out lost-phone steps. Official page |
| DANAProtect your account | Use their official help page. DANA's website would not load when we checked, so no number is given. Official page |
Report it to the police
Call 110 if you need the police urgently. We could not open the Indonesian police websites to confirm how to report a theft, so ask your nearest police station what they need from you.
Block the phone
We could not confirm that Indonesia has a working national service for blocking a stolen phone's IMEI. The government sites we needed would not open when we checked. Ask your mobile network to block your number, and ask what else they can do about the phone.
Report fraud or identity theft
If money has been taken, tell your bank or payment app first. If you aren't satisfied with their answer, Bank Indonesia can help with payment problems. We could not open the financial regulator's scam reporting site to check it.
| Who | What to do |
|---|---|
| Bank Indonesia (BI BICARA)Help with a payment complaint, after you have reported it to your provider | 131 1500131 from abroad You can also write to bicara@bi.go.id. Bank Indonesia asks for a copy of your ID, proof of the transaction, what happened and when, and proof that you complained to the provider. Official page |
Not checked yet
We couldn't read these on an official page, so we don't list numbers for them. Check with them directly.
- National 112 emergency service
- Police reporting desk (SPKT)
- National IMEI blocking
- Indonesia Anti-Scam Centre (IASC) and financial regulator line (OJK)
- Indosat, IM3 and Tri
- Smartfren
- BRI, BNI and BSI lost card lines
- Permata, Danamon and BTN
- DANA
- Lost-phone steps for GoPay and LinkAja
Please don't
- Don't remove the iPhone from Find My. That takes off Activation Lock.
- Don't go after the phone yourself. If Find My shows where it is, tell the police.
- Don't trust a message saying your iPhone was found. Here's how that scam works.
How FirstHour helps
Plan B gets you ready before anything happens. FirstHour's built-in provider lists cover the Philippines and the US for now. In Indonesia, you get the general first-hour steps, and you can add your own providers and numbers. Send your plan to someone you trust or print it. FirstHour can't lock your accounts or find your phone for you.