Who to call / Germany
iPhone stolen in Germany: who to call
Short answerFrom another phone or a computer, mark your iPhone as lost at icloud.com/find. Then block your SIM with your network, and call your bank. If you're in danger, call 110 first.
Take a breath, and ask someone to help if you can. We read each number below on an official page on 3 November 2026. Where it's a regulator's or government page rather than the company's own, the note says so. Numbers change, so if one doesn't work, use the official page beside it. Numbers that only work from your own network's phone won't help until you have a SIM again, so look for another way to reach them. Call costs vary.
First steps
- Mark your iPhone as lost at icloud.com/find. Here's the full plan.
- Block your SIM with your network, so nobody else can receive your login codes. Ask how to get your own codes or a replacement SIM.
- Call your banks and e-wallets, and ask them to protect your accounts.
- Report it to the police and ask about blocking the phone.
Emergency numbers
| Who | What to do |
|---|---|
| Police emergencyDanger, threats or a crime happening now | 110 Hours: 24 hours Official page |
| Fire and ambulance emergencyInjury, fire, or serious danger when you are not sure who to call | 112 Hours: 24 hours The same number works across Europe. Official page |
Mobile networks
| Who | What to do |
|---|---|
| TelekomBlock your SIM through the central line | 116 116 from within Germany +49 116 116 from abroad +49 30 4050 4050 from abroad, if the number above does not connect Hours: 24 hours, every day Telekom SIMs and congstar SIMs are on the central line's list. Have your mobile number ready. We could not read Telekom's own help pages, so its own number is not shown here. Official page |
| VodafoneBlock your SIM | 0800 172 1212 from other German networks: free 1212 from a Vodafone phone in Germany: free +49 172 12 172 12 from abroad: your plan's international rate applies In MeinVodafone, choose the option for a lost or stolen device and order a new SIM. The old SIM then stops working. The page shows no opening hours. Official page |
| o2Block your SIM online in Mein o2 | Use their official help page. Log in to Mein o2 from another device and open the SIM service for blocking and unblocking. A fee may apply. We could not confirm o2's phone line for this on its help pages. Official page |
| 1&1Block your SIM | Use their official help page. We could not read this page, so no number is shown. Check the page or your 1&1 contract papers. Official page |
Banks
| Who | What to do |
|---|---|
| SparkasseBlock your card (lost or stolen line) | 116 116 from within Germany: free from a landline +49 116 116 from abroad Hours: 24 hours Have your IBAN, name, address and date of birth ready. The same line blocks digital cards. Visa and Mastercard holders can also use the number on the back of the card. Official page |
| Volksbanken RaiffeisenbankenBlock cards and online banking (lost or stolen line) | 116 116 from within Germany: free from a landline +49 116 116 from abroad +49 30 40 50 40 50 if you cannot reach 116 116 from abroad +49 721 1209 66001 for Mastercard and Visa cards Hours: 116 116 is open at any time If the stolen phone held digital cards or VR SecureGo plus, block those and your online banking. Turning off Apple Pay alone is not enough. Official page |
| Deutsche BankBlock your card (lost or stolen line) | 069 910-10035 for all Deutsche Bank cards +1 636-7227111 for a Mastercard, from abroad: 24 hours, in English +1 800-6278372 for a Mastercard, from inside the USA: 24 hours, in English +1 303-9671096 for a Visa card, from abroad: 24 hours, in English You can also block a debit card or SparCard in online banking under Services, then Karte. Credit cards are blocked by phone. Official page |
| Deutsche Bank photoTANBlock photoTAN if your phone is gone (24-hour general line) | 069 910-10000 Hours: 24 hours You can also do this in online banking from another device, under Services, then Settings. Official page |
| Commerzbank, if your phone is goneBlock online banking and photoTAN | +49 69 50 50 27 86 to block online banking: 24 hours Official page069 5 8000 8000 for private customers 116 116 to block cards: 24 hours |
| Commerzbank girocardBlock your card (lost or stolen line) | 0049 180 5 021 021 paid line, open to anyone worldwide: 24 hours, every day. From German landlines 14 cents a minute, from mobiles up to 42 cents a minute 069 5 8000 8000 for private customers: an automated line that asks for your online banking login, or you can ask for an employee Have your IBAN ready for the paid line. If the card was stolen, also report it to the police. Official page |
| PostbankBlock your card (lost or stolen line) | 0228 5500 5500 for Postbank Card and SparCard +49 228 5500 5500 for Postbank Card and SparCard from abroad 0228 5500 5525 for credit cards You can block a Postbank Card or SparCard in online banking, but not a credit card. If the automated line asks for a phone PIN you don't know, say "Sperre" to reach a person. Official page |
| DKBBlock your card (lost or stolen line) | 116 116 from within Germany +49 116 116 from abroad Have your IBAN ready. You can also block the card in internet banking from another device. Official page |
| INGBlock your card through the central line | 116 116 from within Germany +49 116 116 from abroad Hours: 24 hours, every day ING is on the central line's list. ING's own number is listed next. Official page |
| ING, own lineBlock your card through ING's own number | 069 34 22 24 Hours: 24 hours, every day ING's emergency page calls this its 24-hour card-blocking number. It also says you can block your card yourself in the ING app or in Online-Banking. The page doesn't give a separate number for calling from abroad. Official page |
| N26Block your card or account if you can't get into the app (emergency line) | +49 (0) 307 675 8333 From a trusted device you can also do this in the app or WebApp. The page shows no opening hours. Official page |
E-wallets and payment apps
| Who | What to do |
|---|---|
| PayPalReport unauthorised payments and change your password | 069 945189832 for PayPal Pay Later only: carrier fees may apply For a normal account, log in from another device and use the dispute section to report the payment. Then check your details and change your password and security questions. Official page |
| WeroBlock Wero | Use their official help page. If you use Wero inside your bank's app, contact your bank. If you use the Wero app, open this page, press the button at the bottom right and choose the option to block Wero. Official page |
Report it to the police
If you are not in danger, report the theft at any police station or through your state's online police station. Give the phone's IMEI if you have it, because the police need it to search for the phone.
| Who | What to do |
|---|---|
| Any police stationReport the theft and give your IMEI | Use their official help page. The IMEI is a 15-digit number, usually on the phone's box. Official page |
| Online police stations of the German statesReport a crime online | Use their official help page. Each state runs its own form. This is not for emergencies: call 110 if it is urgent. Official page |
Block the phone
We did not find a national service for blocking a stolen phone by its IMEI on any official site. What you can block is the SIM, through your network or through the central line 116 116 if your network takes part. Lock the phone itself with Find My, and give the IMEI to the police.
| Who | What to do |
|---|---|
| Sperr-Notruf 116 116Block bank cards, online banking, your electronic ID card, and your SIM if your network takes part | 116 116 from within Germany: free from a landline, mobile networks may charge +49 116 116 from abroad +49 30 4050 4050 from abroad, if the number above does not connect Hours: 24 hours, every day This line does not block the phone itself. For a SIM block you need your mobile number. On its provider list we found Telekom and congstar SIMs, but not Vodafone, o2 or 1&1. Official page |
| Sperr-Notruf guide for a lost phoneFollow the steps in order | Use their official help page. Lock the phone remotely, block the SIM, then block digital cards and banking. In PayPal's security settings, remove the phone from your authorised devices. Report it to the police, then change important passwords. Official page |
Report fraud or identity theft
We did not find a single national fraud phone line on an official site. If you think someone is using your identity, report it to the police, tell your bank straight away, and ask SCHUFA, the credit agency, for your free record.
| Who | What to do |
|---|---|
| Police crime prevention advice on identity theftSee the steps to take after identity theft | Use their official help page. The steps include reporting to the police, blocking your ID documents, and asking SCHUFA for a free record and a block notice if needed. Official page |
| KUNO block through the policeAsk the police to stop signature-based payments from a stolen card | Use their official help page. A normal card block may not stop payments made with a signature instead of a PIN. Ask for this when you report the theft. Official page |
Not checked yet
We couldn't read these on an official page, so we don't list numbers for them. Check with them directly.
- Telekom's own SIM-blocking number
- o2's phone line for blocking a SIM
- 1&1 SIM blocking
- SCHUFA identity-theft registration
- National IMEI block
Please don't
- Don't remove the iPhone from Find My. That takes off Activation Lock.
- Don't go after the phone yourself. If Find My shows where it is, tell the police.
- Don't trust a message saying your iPhone was found. Here's how that scam works.
How FirstHour helps
Plan B gets you ready before anything happens. FirstHour's built-in provider lists cover the Philippines and the US for now. In Germany, you get the general first-hour steps, and you can add your own providers and numbers. Send your plan to someone you trust or print it. FirstHour can't lock your accounts or find your phone for you.