Who to call / France
iPhone stolen in France: who to call
Short answerFrom another phone or a computer, mark your iPhone as lost at icloud.com/find. Then block your SIM with your network, and call your bank. If you're in danger, call 112 first.
Take a breath, and ask someone to help if you can. We read each number below on an official page on 2 November 2026. Where it's a regulator's or government page rather than the company's own, the note says so. Numbers change, so if one doesn't work, use the official page beside it. Numbers that only work from your own network's phone won't help until you have a SIM again, so look for another way to reach them. Call costs vary.
First steps
- Mark your iPhone as lost at icloud.com/find. Here's the full plan.
- Block your SIM with your network, so nobody else can receive your login codes. Ask how to get your own codes or a replacement SIM.
- Call your banks and e-wallets, and ask them to protect your accounts.
- Report it to the police and ask about blocking the phone.
Emergency numbers
| Who | What to do |
|---|---|
| European emergency numberAny emergency: you are sent to the right service | 112 Hours: 24 hours Free call. Official page |
| PoliceAn urgent crime, road accident or public disorder | 17 Official page |
| SAMUA medical emergency | 15 Official page |
| FirefightersA fire, a dangerous situation or an accident | 18 Official page |
| 114 text emergency lineAn emergency when you can't speak on the phone or it isn't safe to | 114 by text message Hours: 24 hours Free. For deaf and hard-of-hearing people, and anyone who can't safely speak. Also available through the 114 app or urgence114.fr. Official page |
Mobile networks
| Who | What to do |
|---|---|
| OrangeSuspend your line | 3900 from France +33 969 39 3900 from abroad: the cost of an international call to France You can also suspend it from another device in your Espace client, under the section for a lost or stolen mobile. The page shows no opening hours. Official page |
| Bouygues TelecomSuspend your line | 1064 Hours: 24 hours for this kind of emergency Or in your customer area from another device: choose the line, then Téléphone, then the help section, and declare the loss or theft. The page doesn't say if 1064 works from abroad. Your plan keeps being billed during a suspension. Official page |
| FreeSuspend your line | 3244 Or in your Espace Abonné from another device: go to Mon compte, then Mon offre, and order a new physical SIM with the option to suspend your line. This costs 10 euros. The page shows no opening hours and no number for calling from abroad. Official page |
| SFRSuspend your line | Use their official help page. We could not read SFR's website, so no number is shown. Check your SFR customer area or your contract papers. Official page |
Banks
| Who | What to do |
|---|---|
| BNP ParibasBlock your card | Use their official help page. We could not read BNP Paribas's page, so no number is shown. The interbank line above is another option. Official page |
| Crédit AgricoleBlock your card (lost or stolen line) | 09 69 39 92 91 from France: the price of a local call +33 9 69 39 92 91 from abroad: cost depends on your provider Hours: 24 hours, every day Official page |
| Société Générale (SG)Block your card (lost or stolen line) | 09 69 39 77 77 You can also block it online, free, and the block is final. If your phone is gone, log in to your client space from another device, change your code and turn off Pass Sécurité. Official page |
| La Banque PostaleBlock your card (lost, stolen or fraud line) | 09 69 39 99 98 from France: free service plus the cost of the call +33 9 69 39 99 98 from abroad Hours: 24 hours, every day Official page |
| Caisse d'ÉpargneBlock your card (lost, stolen or fraud line) | 09 69 36 39 39 from mainland France and the overseas departments 00 33 9 69 36 39 39 from abroad and the overseas territories 01 42 77 45 45 for Visa Premier cards from France +33 1 42 77 45 45 for Visa Premier cards from abroad Hours: 24 hours, every day Not a premium-rate line. You can also block the card in your client space from another device. Official page |
| Banque PopulaireBlock your card (lost or stolen line) | 01 77 86 24 24 Hours: 24 hours, every day For all card types. Not a premium-rate line. The page gives no separate number for calling from abroad. Official page |
| Crédit MutuelBlock your card (lost, stolen or fraud line) | 03 88 40 10 00 from France: not premium-rate +33 3 88 40 10 00 from abroad +33 969 39 00 22 for a suspicious login, after changing your password Hours: 24 hours, every day These numbers are only for you to call. If one of them seems to call you, it's a fraudster. Official page |
| LCLBlock your card, or report suspected fraud | +33 (0) 969 320 310 to block a card +33 969 391 133 for suspected fraud The LCL Mes Comptes app also has an SOS Carte service, 24 hours. The page shows no hours for the phone lines. Official page |
| BoursoBankBlock your card (lost or stolen line) | 00 33 9 77 40 10 08 for Visa Classic, Welcome or the 10-17 offers 00 33 4 42 60 53 44 for Visa Premier 00 33 (0)8 00 10 51 53 for Visa Ultim, Métal or Business Online, go to Cartes, then Paramètres / Sécurité, then Faire opposition. The block can't be undone. The page shows no hours for the phone lines. Official page |
E-wallets and payment apps
| Who | What to do |
|---|---|
| Sumeria (formerly Lydia)Secure your account if your phone is lost | Use their official help page. First report the SIM to your network, because logging in needs a code sent by text. Then email contact@sumeria.eu. Your phone holds no funds. Remove your cards from Apple Pay through iCloud. Official page |
| Sumeria cardBlock a Sumeria card when you can't get into the app | Use their official help page. Email contact@sumeria.eu or use the live chat on sumeria.eu, available 24 hours, and say your phone was lost or stolen. You can ask for a temporary account block. Official page |
| PayPalReport unauthorised payments and change your password | Use their official help page. Log in from another device and use the dispute section. Then check your details and change your passwords and security questions. This page lists no phone number. Official page |
| WeroBlock Wero | Use their official help page. If you use Wero inside your bank's app, contact your bank. If you use the Wero app, open this page, press the button at the bottom right and choose the option to block Wero. Official page |
Report it to the police
If it isn't an emergency, go to your local police station or gendarmerie and bring the phone's IMEI. Your complaint is what gets the phone itself blocked, so file it as soon as you can.
| Who | What to do |
|---|---|
| Your local police or gendarmerieFile a complaint and give your IMEI | Use their official help page. Official page |
| Plainte en ligneFile a complaint online for a theft without violence, when you don't know who did it | Use their official help page. For adults. It asks for the IMEI. Finishing fully online needs FranceConnect; without it, you book an appointment at a station. Theft with violence must be reported in person at a station. Online scams such as hacked accounts go through a different service, THÉSÉE. Official page |
Block the phone
France blocks stolen phones through the police. First suspend your line with your network, which also has to give you the IMEI. Then file a complaint with that IMEI: the police send the request to your network, which must block the phone within 4 days. The block covers the phone itself, not only the SIM.
| Who | What to do |
|---|---|
| Service-Public guide for a stolen phoneFollow the official steps | Use their official help page. Suspend your line first: you can be billed for calls the thief makes before you report it. If you have insurance, contact your insurer within 48 hours or a few days at most. If the phone was only lost, you don't need a complaint to suspend the line. Official page |
Report fraud or identity theft
Block your bank cards first, then report any fraud. Be careful with phone numbers: scammers send texts and emails with fake card-blocking numbers, so never call a number from a message.
| Who | What to do |
|---|---|
| Interbank card-blocking lineBlock a bank card right away | 0 892 705 705: 0.35 euros a minute plus the cost of the call Hours: 24 hours, every day Keep the registration number you are given. A blocked card can't be used again, even if you find it. Some banks aren't connected to this line and use their own number, which is listed below. Official page |
| PercevalReport fraudulent card payments online | Use their official help page. Have your card number, bank statements and blocking number ready. You log in with FranceConnect. You receive a receipt to give your bank when asking for a refund. Official page |
| Info EscroqueriesFree advice on scams from the Interior Ministry | 0 805 805 817 Hours: Monday to Friday, 9:00 to 18:30 This line gives advice. It doesn't block cards. Official page |
| France VictimesFree support for victims | 116 006 Hours: Every day, 9:00 to 19:00 Official page |
| 17CyberOnline help if an account or device may be compromised | Use their official help page. Official page |
Not checked yet
We couldn't read these on an official page, so we don't list numbers for them. Check with them directly.
- SFR suspension numbers
- BNP Paribas card-blocking numbers
- Bouygues Telecom assistance article
- Société Générale from abroad
- Banque Populaire from abroad
- Economy Ministry identity-theft guide
- Sumeria emergency card line
Please don't
- Don't remove the iPhone from Find My. That takes off Activation Lock.
- Don't go after the phone yourself. If Find My shows where it is, tell the police.
- Don't trust a message saying your iPhone was found. Here's how that scam works.
How FirstHour helps
Plan B gets you ready before anything happens. FirstHour's built-in provider lists cover the Philippines and the US for now. In France, you get the general first-hour steps, and you can add your own providers and numbers. Send your plan to someone you trust or print it. FirstHour can't lock your accounts or find your phone for you.