Who to call / Canada
iPhone stolen in Canada: who to call
Short answerFrom another phone or a computer, mark your iPhone as lost at icloud.com/find. Then block your SIM with your network, and call your bank. If you're in danger, call 9-1-1 first.
Take a breath, and ask someone to help if you can. We read each number below on an official page on 2 November 2026. Where it's a regulator's or government page rather than the company's own, the note says so. Numbers change, so if one doesn't work, use the official page beside it. Numbers that only work from your own network's phone won't help until you have a SIM again, so look for another way to reach them. Call costs vary.
First steps
- Mark your iPhone as lost at icloud.com/find. Here's the full plan.
- Block your SIM with your network, so nobody else can receive your login codes. Ask how to get your own codes or a replacement SIM.
- Call your banks and e-wallets, and ask them to protect your accounts.
- Report it to the police and ask about blocking the phone.
Emergency numbers
| Who | What to do |
|---|---|
| Police, in an emergencyCall if someone is in danger or the crime is happening now | 9-1-1 Call, don't text. The RCMP says not to send a text message to 9-1-1. Official page |
Mobile networks
| Who | What to do |
|---|---|
| RogersSuspend your service | Use their official help page. In MyRogers, choose Manage on the number, then Manage Temporary Suspension, report the phone lost or stolen, and choose Suspend Services. Monthly fees continue. This page lists no phone number. Official page |
| BellReport the phone and suspend your service | 1 800 509-9904 for Bell Loss Prevention Call this line if you think your phone or SIM is compromised. You can also log in to MyBell to report the phone lost and suspend your service. Prepaid customers can't suspend this way. Official page |
| Freedom MobileSuspend your service and ask them to blacklist the phone | 1-877-946-3184 from another phone in North America 611 from a Freedom phone +1-647-700-2435 from abroad Hours: Every day, 8am to 1am Eastern Closed from 1am to 8am Eastern. Postpaid customers can suspend online in My Account under My Profile. Blacklisting is a separate request, and Freedom says it works in Canada and the U.S. Official page |
| FidoReport a lost or stolen phone | 1-888-481-3436 from another phone 6-1-1 from a Fido phone You can also use My Account: View Usage & Manage, then Manage temporary suspension, then Suspend Services. Monthly charges continue. Official page |
| KoodoSuspend your service | Use their official help page. Prepaid: log in, choose the Profile tab, then Report Lost / Stolen Phone. Other plans connect with a representative through Koodo's help pages. Monthly fees continue. This page lists no phone number. Official page |
Banks
| Who | What to do |
|---|---|
| RBC, for credit cardsReport a lost or stolen credit card | 1-800-769-2512 in North America 1-514-392-9167 collect from outside North America Hours: 24 hours Official page |
| RBC, for debit cardsLock and report a lost or stolen debit card | Use their official help page. Lock the card, then report it online through RBC Online Banking. This page gives no lost-card phone number for personal clients. Official page |
| TD, for credit cardsReport a lost or stolen credit card | 1-800-983-8472 The page doesn't give opening hours or a number for calling from abroad. Official page |
| TD, for suspicious activityReport suspicious activity on chequing, savings or credit card accounts | 1-866-222-3456 TD's credit card page describes this as its phone banking line, staffed 24 hours a day. Official page |
| ScotiabankReport a lost or stolen card | 1-800-472-6842 Official page416-701-7200 from Greater Toronto, or collect from outside Canada and the USA 1-866-267-4726 for relay services |
| Scotiabank, for fraudReport suspected fraud on your account | 1-866-625-0561 1-416-701-7200 from outside Canada and the USA Hours: 24 hours, 7 days Official page |
| CIBC, for credit cardsReport a lost or stolen credit card | 1-800-663-4575 in Canada and the U.S. 1-514-861-9898 from elsewhere 1-866-346-2999 for Costco Mastercard in Canada and the U.S. 1-416-784-0116 for Costco Mastercard from elsewhere The page doesn't give opening hours. You can also report it in online banking or the mobile app. Official page |
| CIBC, for fraudReport fraud on a debit card or credit card | 1-800-465-2422 for debit card fraud 1-902-420-2422 for telephone banking from most other countries 1-800-465-4653 for credit card fraud 1-514-861-4653 for credit card help from most other countries The page doesn't give opening hours. Official page |
| National Bank, for credit cardsReport a lost or stolen Mastercard | 1-888-622-2783 Hours: 24 hours, 7 days When travelling, the bank's lost-card page lists 1-800-361-0070 from the United States and 514-844-8026 from anywhere else (landline, collect accepted). Official page |
| National Bank, for debit cardsGet help with a lost debit card | 1-888-483-5628 in Canada and the United States 514-394-5555 collect from a landline outside North America You can also lock or cancel the card in the app or online bank. The page doesn't give opening hours. Official page |
| Desjardins, for credit cardsReport a lost or stolen credit card | 1-800-363-3380 in Canada and the U.S. 514-397-4415 in the Montreal area 514-397-4610 collect from abroad The page doesn't give opening hours. Official page |
| Desjardins, for debit cardsReport a lost or stolen debit card | 1-800-224-7737 in Canada and the U.S. 514-224-7737 in the Montreal area 514-397-4610 collect from abroad The page doesn't give opening hours. Official page |
E-wallets and payment apps
| Who | What to do |
|---|---|
| Apple PaySuspend your cards by marking the iPhone as lost | Use their official help page. On any web browser, go to icloud.com/find and choose Mark As Lost. Apple says this locks the phone and suspends your Apple Pay cards, and you don't need a verification code. It only works if Find My was on before the phone went missing. Official page |
| Google WalletLock or erase your Android phone | Use their official help page. Go to google.com/android/find to lock or erase the phone. Erasing it removes your payment cards from the phone. The phone needs power and a connection for this to work. Official page |
Report it to the police
There is no single national non-emergency number. For a theft that isn't urgent, contact the police force that covers the place it happened, by phone or through its online reporting tool if it has one.
| Who | What to do |
|---|---|
| RCMPContact your local detachment or report online | Use their official help page. Each detachment has its own non-emergency number. Online reporting covers only certain crimes, and the rules differ by province. Official page |
| Alberta RCMPReport a non-emergency in Alberta | 310-RCMP (7267) Official page |
| Ontario Provincial PoliceReport a non-emergency in OPP areas of Ontario | 1 888 310-1122 Many Ontario cities have their own police force instead. Official page |
Block the phone
Canada has a national list of lost and stolen phones, and your carrier is the one that adds your phone. Once listed, the phone can't be used on any Canadian network. With some carriers, suspending your line and listing the phone are separate steps, so ask for both.
| Who | What to do |
|---|---|
| BellAdd your phone to the national list | Use their official help page. Log in to MyBell to report the phone lost. Bell says this stops it working on all Canadian networks. If you get it back, the carrier that listed it is the one that removes it. Official page |
| RogersAdd your phone to the national list | Use their official help page. Rogers says it adds the phone to the national list so it can't be used on any Canadian network. Also report a theft to the police and tell your bank. Official page |
Report fraud or identity theft
Report fraud to the Canadian Anti-Fraud Centre and your local police. You can also ask both credit bureaus, Equifax and TransUnion, to add a fraud alert, which asks lenders to contact you before opening anything new in your name.
| Who | What to do |
|---|---|
| Canadian Anti-Fraud CentreReport fraud or cybercrime | 1-888-495-8501 Hours: Monday to Friday, 10am to 4:45pm Eastern. Closed on holidays. You can also report online at reportcyberandfraud.canada.ca. Official page |
| Equifax CanadaAdd an alert to your credit report | 1-800-465-7166 A Fraud Alert is free and for confirmed victims of fraud or identity theft. An Identity Alert is another option. Both can stay on your report for six years. Official page |
| TransUnion CanadaAdd a fraud alert to your credit report | 1-800-663-9980 The Government of Canada lists this number and says a fraud alert may have a fee, so ask when you call. Official page |
Not checked yet
We couldn't read these on an official page, so we don't list numbers for them. Check with them directly.
- TELUS
- Videotron
- BMO
- Rogers phone number
- Bell general number 1 800 667-0123
- TransUnion Canada's own fraud page
- DeviceCheck.ca, the national list lookup
- CRTC Wireless Code on free suspension
- CRTC emergency number guidance
- City police forces and Sûreté du Québec
- PayPal
Please don't
- Don't remove the iPhone from Find My. That takes off Activation Lock.
- Don't go after the phone yourself. If Find My shows where it is, tell the police.
- Don't trust a message saying your iPhone was found. Here's how that scam works.
How FirstHour helps
Plan B gets you ready before anything happens. FirstHour's built-in provider lists cover the Philippines and the US for now. In Canada, you get the general first-hour steps, and you can add your own providers and numbers. Send your plan to someone you trust or print it. FirstHour can't lock your accounts or find your phone for you.